🚨 Emergency Services

Rapid Response, Immediate Action — 24/7 Facility Support When It Matters Most

Unexpected incidents demand immediate attention to prevent further damage, maintain safety, and restore functionality. FacServ offers fast, reliable emergency services across all trade disciplines—minimising disruption, mitigating risks, and protecting your people and property.


Here’s exactly what our emergency response team will do to support your facility in urgent situations:

Rapid Dispatch & Site Attendance: We deploy qualified personnel to site quickly—day or night—to assess the issue and initiate immediate containment or control.

Make-Safe Services: Temporary repairs to eliminate hazards and stabilise the area (e.g. broken windows, fallen ceilings, flooding, trip hazards, or exposed wiring).

Leak Containment & Plumbing Response: Emergency plumbing services for burst pipes, sewage backups, flooding, and blocked drainage to prevent water damage.

Electrical Fault Isolation: Shutoff and isolation of faulty circuits, equipment, or switchboards to ensure occupant safety and prevent fire or electrocution risk.

Structural Damage Response: Stabilisation of compromised walls, ceilings, roofing, or façades caused by impact, weather, or internal failure.

Storm & Weather-Related Damage: Clearance of fallen trees, debris, broken guttering, and leaks caused by severe weather events.

Urgent Security Works: Boarding up broken glass, damaged doors, and fencing breaches to re-secure access and maintain safety until full repairs are arranged.

Coordination with Emergency Services: When required, we work alongside fire, police, or ambulance authorities for site access or hazard isolation.

Documentation for Insurance & Compliance: All actions are logged in FMClarity with incident photos, timelines, and technician reports for future claims or audits.


FacServ is your first line of support when time is critical. Our emergency services give you the confidence that any issue—no matter when it occurs—will be handled professionally and fast.

Emergency services guarantee a prompt and efficient reaction to pressing facility problems that can endanger operations, safety, or security. These include storm and natural disaster damage, plumbing issues, electrical problems, after-hours maintenance, and security lapses. Our staff is available around-the-clock to respond, repair, and protect your building, reducing tenant danger and downtime.

Frequently Ask Questions

Q: What is Planned Preventive Maintenance (PPM)?

A: PPM is scheduled maintenance carried out regularly to prevent equipment or system breakdowns before they occur.

Q: Why is PPM important?

A: It reduces downtime, extends asset life, improves safety, and helps avoid costly emergency repairs.

Q: How often should PPM be done?

A: Frequency depends on the asset, usage, and manufacturer recommendations— common schedules are monthly, quarterly, or annually.

Q: What’s an example of Reactive Work?

A: Fixing a burst pipe, broken air conditioner, or malfunctioning elevator.

Q: Can I request Ad Hoc services on short notice?

A: Yes! We aim to be flexible and can often accommodate urgent one-time jobs based on crew availability.

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